Critical performance areas: - Evaluate and manage work activities of all admin, nursing, cleaning, gardener, and Patient Care Consultant staff.
- Assist, support, and guide Team Leaders.
- Manage one's own time and the time of others.
- Maintain computerized record management systems (medical software) to store and process data such as patient information.
- Daily banking, statistics, and reports.
- Assist in establishing work schedules, tasks, and rosters for staff.
- Maintain effective communication between professionals, staff, and patients.
- Maintain and ensure excellent working conditions of the health centre.
- Monitor and supervise work done by service providers to ensure adherence to quality standards, deadline dates, compliance, as well as to correct errors or resolve problems.
- Investigate and resolve customer complaints by following due process regarding the company’s internal processes.
- Ensure customer service employees adhere to quality standards, deadlines, proper procedures, and correct errors or problems.
- Manage and resolve all staffing issues, including performance evaluations and performance-related concerns, as well as monitor the progress thereof.
- Ensure that all maintenance and other contractor duties/work is reported to the head of operations.
- Investigate and facilitate disciplinary inquiries.
- Train new staff.
- Adhere to and ensure compliance with all company policies and procedures.
- Assist in conducting regular inspections of the centre and centre premises.
Experience: Experience in a similar role is essential.
Years of Experience: Between 3 - 5 Years.
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